Shipping

1. Delivery Timeframe

While we make every effort to deliver your orders promptly, we are unable to guarantee specific delivery times. If you're located in the UK, you can typically expect to receive your shipment within 3-4 working days from the date of shipment. For international customers, delivery times can vary, ranging from 6 to 30 business days, depending on your location.

2. International Orders

For international orders, it's important to note that the buyer is responsible for any applicable duties, taxes, and import-related expenses. These charges are not included in the shipping costs and fall under the sole responsibility of the purchaser.

3. Order Processing Time

For standard ready-to-ship orders, the processing time is typically around 2-5 business days. For order-to-make items, it will take 14-35 working days to fulfill the orders. Ceramic production schedule will change accordingly to the seasons. While we aim to meet these timelines, there may be occasions when we are unable to ship orders on the specified date. In such instances, we will promptly communicate with you via email.

4. Customs-Related Delays

Please be aware that H2 Studio is not accountable for delays resulting from customs procedures. Shipping times may extend beyond initial estimates due to factors that are beyond our control.

5. Lost or Stolen Packages

In cases where a package is lost or stolen during shipment, a claim must be initiated directly with the shipping service provider. If the tracking information indicates that the package has been delivered, but you cannot locate it, please contact us for further assistance.

info@h2studio.shop