Return & refund policy
1. Returns
We accept returns within 2 weeks (14 calendar days) from the date of delivery. To be eligible for a return, the product must be in good condition and not affect its resale. If you receive a product that is damaged during shipping, please contact us immediately with photos and videos for assistance in the return or refund process.
2. Order Changes & Cancellation
If you wish to change or cancel an order after placement, please contact us at h2studiolondon@hotmail.com promptly. Once an order is shipped, we cannot make changes.
3. PayPal Payment
Please note that, due to PayPal's policy change, customers who request a refund for personal reasons will incur a 5% fee on their total payment after using PayPal.
4. Return Shipping
The purchaser is responsible for the cost of returning the item(s), and we do not reimburse return postage.
Contact Information
For return or refund inquiries, please contact us at:
Changes to this Policy
We reserve the right to update or modify this Return and Refund Policy as needed. Any changes will be posted on our website.
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